We hope that what you purchase from The Dog Tooth Fairy® is always what you’ve wished for, but just in case you change your mind, you don’t love it or something isn’t quite right, you have up to 30 days to return it once it has been delivered.
Your statutory rights as a consumer are not affected if, for any reason, you wish to return goods purchased from Dog Tooth Fairy®.
You must submit your return request within 15 days of receipt and mail your return within 15 days of request being accepted. Your return request must be sent via email to info@dogtoothfairy.co.uk
The goods must be in their original packaging*, and both the goods and their packaging must be in their original, unused condition with all relevant tags.
We encourage you to package your return appropriately as we will not be liable for any loss or damage that occurs during transit, and that you send it via recorded delivery.
Please put the return address and your postage label on the outer packaging and not directly onto the product’s own packaging. We may not be able to accept your return if the product’s packaging is defaced.
The customer is liable to cover the cost of the return.
The Dog Tooth Fairy® cannot be responsible for any return processing delays caused by the order reference and/or RMA not being included in the return.
You can return orders to us within 15 days of your return request being accepted, and we do ask that they reach us in good, unused condition with all packaging and tags still intact. If returns are made out of the return period or not in new, resaleable condition, we reserve the right to refuse the return of your goods and we will arrange for them to be returned to you at your expense.
Orders returned to sender (The Dog Tooth Fairy®) due to an incorrect address, parcel refusal, non-collection or failure to arrange a re-delivery will be considered a return and subjected to return postage charges.
*Original packaging does not refer to the outer packaging used to package your order in.
In the unfortunate event that you receive a incorrect or damaged goods, or your purchase develops a fault, The Dog Tooth Fairy® will endeavour to work with you to come to a resolution.
Incorrect or Missing Goods
If you are missing an item, or have received something that is incorrect, please email info@dogtoothfairy.co.uk within 7 days of receipt of your delivery.
Please state your order reference, and include a photograph of the incorrect goods (if applicable) and your paper invoice.
If you are experiencing missing goods due to damage to the parcel during transit, please take several photographs of the outer packaging as evidence, including before opening the parcel, whilst opening the parcel, and all goods after opening the parcel. Please do not dispose of the packaging in case additional photographs are required. An investigation will be launched with the courier responsible so we can resolve the matter.
Damaged Goods
If you receive goods that are damaged or faulty, please email thedogtoothfairy@gmail.com within 7 days of receipt of your delivery.
Please state your order reference, and include photographs that clearly demonstrate the damage/fault.
If you are experiencing damaged goods due to damage to the parcel during transit, please take several photographs of the outer packaging as evidence, including before opening the parcel, whilst opening the parcel, and all goods after opening the parcel. Please do not dispose of the packaging in case additional photographs are required. An investigation will be launched with the courier responsible so we can resolve the matter.
If a product develops a fault after 30 days:
If a product develops a fault within the warranty period, but after 30 days of receipt, please email The Dog Tooth Fairy® at info@dogtoothfairy.co.uk
Please quote your order number, state the nature of the defect and how it occurred, and attach clear photographs of this to the email. Failure to provide the relevant information will deem you have accepted the goods.
To claim a refund, you must return the faulty goods within 30 days of receipt.
If you do not return the faulty goods within 30 days of receipt, before you can claim a refund, The Dog Tooth Fairy® will endeavour to resolve the problem with a repair or replacement first.
The Dog Tooth Fairy® may require you to return the damaged/faulty goods. You will be provided with a free return postage label.
